Cancellation rights

The customer has the right to revoke the contract within 14 days.

It is hereby expressly pointed out that a revocation must be made in writing (email, letter, etc.) to:

 

has to be made.

 

The cancellation period begins from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

 

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

Customers from non-EU countries have no right of withdrawal.

 

If you revoke the contract, we must return to you all payments that we have received from you, including the delivery costs, which were agreed in the purchase contract within 10 days, starting from the day on which we have received the goods from the customer in full.

 

We expressly point out that the return is only considered complete when both the artwork and any kind of certificates in connection with the artwork have been returned to us.

 

Furthermore, the same means of payment that you used in the original transaction will be used for the refund.

 

You must return the goods without undue delay and in any event no later than 10 days from the day on which you notify us of the cancellation of this contract to:

 

Der Leuchtturm Vertriebs- und Dienstleistungsgesellschaft mbH, Lerchenweg 21, 50226 Frechen, Germany.

 

or to hand it over. The deadline is met if you send the goods before the deadline expires.

 

We will bear the costs of returning the goods if the same shipping method is used. The customer shall bear any additional costs if the customer uses a different shipping route.

 

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.